FREQUENTLY ASKED QUESTIONS-FAQ

Report it immediately to the police and request a copy of the statement from the incident log.
Contact the Executive Lease Accident and Theft Department at 2103493453. Make sure you have:

• the copy of the theft statement from the incident log
• the keys of the vehicle
• the vehicle documents you have in your possession

Following the above, schedule the delivery of a temporary replacement car, if this service is included in your contract.

If you are involved in a car accident, and if the service is included in your contract, call the Road Assistance center (24 hours/ 7 days a week) in case it is not possible to move the vehicle. At the same time, Executive Lease provides you with the accident care service to record the event and the completeness of the data exchange, which you can activate either by road service or individually.

Then contact Executive Lease’s Accident Department at 2103493453 and you shall be given all the necessary advice in order to plan the repair and the provision of a replacement vehicle, if this service is included in your contract.

In case of broken glass of your vehicle, if this service is included in your contract, contact the Accident Department of Executive Lease at 2103493453 for all necessary details.

To pick up a replacement vehicle, if your contract includes maintenance and the terms described therein, you should contact Executive Lease Technical Department at 2103493410-422. Our technical consultants will then approve & activate the booking service so that we can provide you with a substitute car upon your request, at no extra charge.

Upon receiving a ticket for any violation you have made, you must pay it at the relevant public office. If payment is delayed additional fines are imposed.

Upon completion of the procedures for ordering your new car, the ordering department of Executive Lease carries out all the necessary quality checks with the respective dealership to send your order to the factory. Upon receipt of the order confirmation from the manufacturer, as well as the expected delivery date for your new vehicle, we will contact you to deliver the vehicle. If you have any questions about the progress of your order do not hesitate to contact the delivery department at 2103493442.

As a driver, your responsibilities are:

1. Proper and careful use of the vehicle
2. Exhaust control card issuance
3. Ontime technical inspection (KTEO).

To keep your vehicle in good condition, always check:

1. The engine oil level, coolant fluids
2. The condition and pressure of the tires

The exhaust control card is issued every year, after the completion of the 1st year of the car. It is necessary for both passenger and commercial vehicles.

The technical inspection (KTEO) must be carried out shortly before the completion of the 4th year from the date of the 1st license of the car. The planning of the process must be done at least 3 months in advance. For additional information you can contact the customer service line at 2103493420 to get information about the Technical Inspection Centers cooperating with our company.

For your vehicle maintenance planning, if this service is included in your contract, please contact Executive Lease Technical Advisors at 2103493410 & -422. In case this service is not included in your service package, your vehicle is required to be maintained according to the instructions of each manufacturer.

For tire replacement, if this service is included in your contract, you can call our tire technical consultant at 2103493422. In any case, the replacement of your tires takes place at a convenient location. For emergencies where you do not have the opportunity to go to our partner to change the tires, you can request the pick-up and delivery service to replace the tires.

To receive the documents required for your overseas trip, visit the overseas travel section or call customer service at 2103493420, and with your written request at least 3 days prior to your departure, you will receive Executive Lease written approval to move the vehicle outside Greece and the Green Card of international insurance.

You can contact the remarketing consulting department at 2103493400 or electronically at email: sales@executive.gr, to notify us of your request.

On the expiration date of your contract, you must return your vehicle to our facilities. The address of our headquarters is Seneca 24, PC 14564, 15th km of Athens - Lamia National Road, Nea Kifissia. Vehicle returns are made within working days (Monday to Friday) and hours (10:00 - 16:00). In case you want additional clarifications, you can contact the vehicle return department at 2103493414.

For vehicle return from outside Athens, contact the customer service department at 2103493415 and you shall be referred to our respective service station.

The vehicle must be returned with the following documents:

• Original vehicle registration
• Original insurance policy
• Copy of traffic tax
• Car maintenance and warranty book
• Car instruction book
• Original report of technical inspection (KTEO)
• 2nd key
• Tools
• Spare tire

The Damage Guidelines file informs you about the acceptable and unacceptable damages of the vehicle during its check on the return date. When returning the vehicle, an internal and external inspection is performed in the presence of the driver.