ISO QUALITY POLICY
The purpose of the company "SFAKIANAKIS S.A." is to provide high value-added services in the field of car rental with long-term and short-term lease programs. The Management of the company is committed to the continuous effort on its part, in order to respond responsibly and efficiently to the requirements and expectations of all the recipients of its products and services.
In this context, a Quality Management System in accordance with the ISO 9001: 2015 Standard, as well as with any other specification related to its activities, was studied, installed and implemented.
A key principle is to meet the requirements of stakeholders while committing to full compliance with the current legislative and regulatory framework.
SFAKIANAKIS S.A. is committed to:
- The continuous assessment of opportunities / risks and their rapid integration / response, with the aim of improving the services and systems provided and enhancing the satisfaction of stakeholders.
- The continuous information & training of the staff to ensure the faithful implementation of the policies and procedures of the Quality System by satisfying the requirements of the customers and the applicable regulations.
- The full support for the operation of the Quality System providing all the means for the continuous upgrade of the quality of services, the maintenance of excellent infrastructure and a high level of human resources.
- The definition of specific objectives, concerning the operation of the company and the quality of services, with systematic monitoring of them. The observance and continuous improvement of the Quality System by assigning the monitoring to the Quality Manager, to the employees to whom the respective responsibilities are provided and the regular reviews by the Management.
The Management of Sfakianakis S.A., through the above Quality Policy, makes it clear to all interested parties, internally and externally, that the implementation and observance of the Quality System is an integral part of its operation.
In the context of these procedures we would like you to express your opinion about the services we provide by filling out our questionnaire.
Alternatively you can send your answer either to the e-mail firstname.lastname@example.org or to the fax: 210-3493444
Thank you in advance for your time and we promise that your opinion will help us become better.